Hereafter Exclusive Chauffeur Cars shall be known as “The Company” and the person or persons booking the transport whether verbally, or in writing shall be known as “The Hirer”. It will be deemed that the Hirer accepts responsibility by himself/herself for every person in his/her party and fully agrees to the conditions of hire as follows:
General Conditions
Once the Hirer has made a booking and this has been confirmed, the price quoted to the Hirer will not be subject to alteration unless there is any deviation from details of the booking. The “Company’s discretion” shall be always decided by the Directors of the Company, and their decision(s) will be fully binding in all matters. All vehicles and their chauffeurs are licensed by their respective local authority and strictly adhere to all rules and regulations that are dictated by that authority and prevailing at that time. Details of these licences are available from the Company on request. All information enclosed in the Company’s terms and conditions displayed on our web site, or in any published documentation is given to the very best of our knowledge and experience.
However, the Company will not accept responsibility for any errors or inaccuracies but will if any such information is made aware to us, investigate immediately and act upon those findings as soon as practical.
The Company keeps a record of any lost & found property, which is handed to it by any of our chauffeurs. If any such property is handed to the Company we will do all we can to contact the passenger identified direct, or the Company concerned via “the Company”. However, if such property is not claimed within 30 days, we will pass such property to the Police. The Company will not accept responsibility for any property once it has left our possession.
Bookings
Bookings will receive a unique booking reference number, and it should be quoted in all correspondence. All bookings will receive confirmation by email, if an email confirmation is not received it is the responsibility of the Hirer to contact the Company. Any special instructions must be confirmed in writing by email direct to the Company at the time of booking.
Prices
The Company’s price tariff is published under separate cover and, upon request, may be enclosed with any quote provided, prior to opening an account with the Company. The Company will notify all account holders of any price changes at the time of booking, but it is the Hirer’s responsibility to agree these prices with the Company before confirming any booking. The Company regrets that we are unable to retrospectively change any prices after the journey has been completed. Any quotes must be obtained at the time of booking and should be confirmed in writing.
During a booking, any extra requests or alterations to the booking (i.e additional pick-up points, change of venues, etc. causing extra mileage and time) not made at the time of confirming the booking cannot always be fulfilled, although every effort will be made to meet the requirements of the Hirer. Any such alterations would in most cases involve extra charges being applied to the original quotation.
The Company provides one level of service of which our quoted prices remain the same regardless of pickup time or date in the year. All prices and quotes are subject to VAT at the current rate.
Payments
Journey costs and any other monies due to the Company by the Hirer will, unless prior arrangements have been agreed to in writing, be charged to the Hirers’ main account.
Payments can be made by credit card or bank transfer, the Company is also able to offer credit facilities, although this is subject to status. The Companies credit facilities are totally at the discretion of the directors and maybe withdrawn at any time without prior notice.
All credit accounts are payable upon demand, if these terms are not met in any way the Company can revoke the credit agreements and it can be withdrawn at any time and the whole amount will then be immediately due.
If total payment for any invoice has not been received within 30 days, the Company will issue legal proceeding against the Hirer to recover the total amount due for that account, plus any additional charges that have been incurred.
No payments should be made to our chauffeur.
Cancellations
In the event of a cancellation, if the Company is notified that a booking is to be cancelled within 48 hours of the appointed pick-up time, the whole fee will be due from the Hirer.
Bookings cancelled by the Hirer outside this 48-hour time period (assuming that the chauffeur is not already en-route) are not subject to a cancellation fee except where special circumstances prevail. This condition applies to pre-paid accounts and credit accounts.
If a passenger fails to turn up within 1 hour of the pre-arranged time by the Hirer and contact is unable to be made, our chauffeur will be released, and the fare will be charged in full. However, at the Company’s discretion, our chauffeur will wait for a maximum of 2 hours before leaving.
In the event of a cancellation where a deposit has been paid by the Hirer to the Company the deposit would be forfeited if cancelled inside of the Company’s 48-hour time period. Deposits may be refunded at the discretion of the Company where unavoidable circumstances apply.
If the Hirer cancels a journey when our chauffeur arrives, or whilst waiting in the case of a “wait & return” booking, the full cost of the journey and any un-used waiting time, will be due.
Vehicles
The Company reserves the right at any time to change, replace or renew the vehicle(s) or chauffeur(s) booked or advertised in order to maintain the Company’s high standard. The replacement vehicle or chauffeur would be of the same type and standard as originally booked and wherever possible, this will be duly notified to the Hirer.
All our vehicles have a no smoking policy.
The supply of alcoholic drinks by the Company may only be consumed within the vehicle at our chauffeur’s discretion and must not be removed from it at any time. The Hirer is responsible for the consumption of any such drinks, and any damage caused.
The Hirer shall be fully responsible and liable for any damage caused both inside and outside the vehicle(s) or to our chauffeur by the Hirer or any members of his/her party, howsoever caused. This includes incitement to any third party, which results in damage to the vehicle or its contents.
The Hirer will agree to be liable for the total retail costs of repair or valet including VAT, and the Company will determine the location of the repairer. In addition, the Hirer will be liable to pay to the Company a fixed daily rate (determined by the Company) while the vehicle or chauffeur is out of commission for such restoration, plus any further incurred losses i.e. lost bookings. Where the Hirer has made payment by credit card for the hire, the Company reserves the right to deduct any costs for damage described above from the credit card given.
The Company or its representatives (e.g. chauffeur) reserve the right to refuse entry to the vehicle to any person or persons they deem unfit for whatsoever reason and can refuse to continue the journey if any person or persons behave in a manner which may be determined to other person(s) or to the vehicle and its contents. In this event no refund will be given and indeed additional charges may be applied. The Company will reserve the right to add any extra charges incurred.
All chauffeur drivers representing the Company hold fully comprehensive vehicle insurance for hire and reward.
Adverse Conditions
No responsibility whatsoever can be accepted for adverse weather conditions, which may cause delay or cancellation of a booking by the Company, to which the above conditions will apply. Whilst every effort is afforded to the serviceability of the vehicles, no responsibility can be accepted by the Company for mechanical or electrical breakdown however caused.
In the unlikely event of this occurring every effort will be made by the Company for immediate repair to the vehicle so that the journey can continue, or the passenger(s) will be transferred to another vehicle(s) and any reasonable extra costs incurred will be borne by the Company or a refund given in due course.
In the event of any breakdown and/or accident no responsibility will be accepted by the Company for missed connections and/or functions howsoever caused. In the event of a breakdown or accident to the vehicle prior to the date of the booking, every effort will be made to supply a similar or alternative vehicle(s) at the Company’s discretion. If this is not acceptable to the Hirer a refund will be made of monies paid less an administration charge, if applicable.
Airport Bookings
Airport arrivals are subject to the following terms. The arriving flight will be checked and monitored by the Company’s operator or the chauffeur 1 hour prior to the expected arrival time as provided by the Hirer when making the booking.
Once the flight has landed, the chauffeur will wait in the arrivals hall to greet the passenger(s). The Company includes a waiting time of 45 mins from the time the flight lands included within the quoted price. After this time a £70.00 (plus VAT) per hour charge will come into force until our chauffeur has met the passenger(s).
In the case of the arriving flight being delayed when the Company’s operator or chauffeur checks the flight, the chauffeur will greet in arrivals at the Airport at the new expected arrival time. Waiting time will only start from that new arrival time.
Car parking will be charged at the same rate as charged to the chauffeur by NCP car parks. These rates are published by NCP car parks.
It should be noted that the information services for checking flights can differ, therefore the Company is unable to give any guarantee to the Hirer as to meeting every passenger on time, the Company will however do all in its power to ensure a passenger(s) is/are met on time.
The Company does not charge any extra for our meet and greet service within arrivals at the Airport.
Airport departures are subject to the additional cost of the airport drop off fees which vary between airports. Airport drop off fees will be charged at the same rate as charged to the chauffeur by the airport.
